Refund & Cancellation Policy

How to cancel your TheAccessible.org subscription, when refunds are available, and how pro-rations and service credits are calculated.

Version
1.0
Published
April 21, 2026
Next review
April 21, 2027
Approved by
Larry Anglin

1. Scope

This policy explains how to cancel a paid subscription to the Service and when refunds are available. It supplements the Terms of Service §7 (Fees, billing, and taxes) and the Service Level Agreement (service credits).

2. Cancelling your subscription

You can cancel at any time from your account settings:

  1. Sign in to your account.
  2. Open Settings → Billing.
  3. Click Cancel subscription and confirm.

No phone call, email, or support ticket is required. Cancellation takes effect at the end of the current billing period — you retain access through the period you have already paid for.

If you cannot access the Service for any reason, email support@theaccessible.org from the email address on the account and we will process the cancellation manually.

3. What happens after cancellation

  • Access — you retain full access until the end of the current billing period.
  • Your data — remains available for the grace window described in the Data Retention Policy §3. You can re-subscribe during this window and pick up where you left off.
  • Account deletion — is separate from subscription cancellation. If you also want your account and data permanently deleted, use Settings → Delete my account. See Data Retention Policy §3.

4. Refunds

4.1 Standard rule

Paid fees are non-refundable except as set out in this policy or as required by applicable consumer-protection law. Cancellation stops future billing; it does not reverse past charges.

4.2 30-day satisfaction refund

If you are not satisfied with a paid charge, you have 30 days from the charge date to request a refund. Click Refund next to the charge on your billing page and we will reverse the charge to your original payment method.

4.3 Automatic refund for undownloaded conversions

If you paid for a conversion and never downloaded the output, you are entitled to an automatic refund within the 30-day window — no approval needed. The Refund button will appear on the conversion page and, when pressed, issues the refund immediately.

4.4 Annual plans — early cancellation

If you cancel an annual plan before the end of the term:

  • Future auto-renewal is cancelled.
  • The remaining paid period is not refunded by default — you keep access until the end of the paid term.
  • If you want a pro-rata refund of the unused months, email support@theaccessible.org. We handle these on a case-by-case basis and will generally refund the unused full months remaining, minus any promotional discount you received when you signed up.

4.5 Consumer-law refunds

Nothing in this policy limits refund rights you may have under applicable consumer-protection law (for example, EU distance-selling rights, Australian Consumer Law, or UK consumer rights). If you are in a jurisdiction with statutory refund rights, your statutory rights apply in addition to §4.2–§4.4.

5. Service-level credits

Service-level credits for eligible plans are governed by the Service Level Agreement. Credits are account credits applied to future invoices, not cash refunds, except where law requires otherwise.

6. Billing disputes

If you believe an invoice is incorrect:

  1. Email billing@theaccessible.org within 60 days of the charge with the invoice ID and the amount you dispute.
  2. We will investigate and respond within 10 business days.
  3. If we agree there is an error, we issue a refund or credit to the original payment method.

Please contact us before filing a chargeback with your card issuer. Chargebacks filed without first contacting us may result in suspension of the account while the dispute is resolved.

7. Taxes

Refunds are processed net of non-recoverable transaction fees (e.g., card-network fees are not always refundable) and, where applicable, taxes are adjusted in accordance with local rules. We will make the breakdown explicit on the refund confirmation.

8. Failed payments

If a recurring payment fails, we attempt to retry the charge for up to 10 days. During that window the account remains fully active. After 10 days of failed attempts we may suspend access; data is preserved for the grace window described in the Data Retention Policy. You can restore service at any time by updating your payment method.

9. Free plans and trials

Free plans have no charges and therefore no refund mechanic. Free trials that are not explicitly opt-in (i.e., that would auto-convert to paid) will surface a clear reminder email before conversion; you can cancel any time before conversion without charge.

10. Changes

We will update this policy as our billing practices change. The effective date appears at the top of this page. Prior versions remain available from the version history link below.

11. Contact